Shipping + Delivery – Sweeties

Shipping + Delivery

We cannot wait to get your sweeties out to you. We aim to dispatch your orders within 48 hours after ordering. In most cases it's sooner. Do keep an eye out for emails. Your dispatch email will include a tracking number 

Tracked delivery in the UK is sent on a Royal Mail Tracked 48-hour service at a cost of £2.99. We also have a next day option with DPD at a cost of £4.99 🚚 International delivery varies due to weight and can deliver to any corner of the world with Royal Mail 

Due to the nature of the product being perishable, we do not accept returns. We will always replace items if they are defective or damaged or if you have received the wrong item, and we will only replace with the same item(s) as per your original order. If there is a problem with your order or an item in your order and you need an exchange please send an email to

Please always include: 
- A photo / photos of the defective or damaged item(s)
- Your full name and order number

Find the most frequently asked questions below.

Simply choose the size box you'd like from the drop box options. Each size has a maximum number of sweets. You then scroll down and click on the sweets in boxes you'd like. When you click you'll see them appear unhighlighted. Ensure all sweets you have chosen appear on checkout and on the confirmation email.

Please email us immediately for any changes as we process orders very quickly

We use both Royal Mail and DPD for orders

As soon as you've placed your order, you will receive an email conformation. Once your order has been dispatched you will receive another email with tracking information 

Simply click on the link in your email confirmation or use the Royal Mail or DPD website enter the code and track away

Yes we do! We ship with Royal Mail and DPD

Due to the perishable nature of the product we do not accept returns. If for any reason your order has been damaged or wrong items have been sent we will replace them

We advise that you are to always read the product information for ingredients, nutrition, dietary claims and allergens before purchasing. Please note we use shared equipment and therefore cannot guarantee that products may suffer cross contamination with other products that contain allergens. You will find ingredients information on the ingredients and allergens page right here

Absolutely! Our Birthday boxes contain 12 sweeties picked by you with an option for gift wrap and box and priority shipping. You will find this option on the gift section